Working closely with Doctori's team and considering users' feedback, we created a much-improved experience for all users to participate in virtual appointments. For patients, we simplified a user flow and made it more linear. This way, we achieved a much better adoption for new users. And for doctors, we created new ways to turn their phones into the full-size working station. During the call, they can take notes, view patients' medical history, and access medical profiles. These new tools make the online consultation experience unite and cohesive.

Based on users' feedback for the app's first version, we focused on revamping doctors' essential tasks in the mobile app – appointments, communication with patients, availability management, and analytics.

To validate all our product improvements before development, we conducted unmoderated usability testing using Maze. Within one week, we prepared missions and created two prototypes that work and look like a final product. We were able to receive many insights and improve the product with a short timeline before its relaunch & choosed second variants because had a better user tesing results!

A robust design system and extensive documentation are a key to successful design-development collaboration and consistency. Using design tokens, auto-layout, variants, and interactive components give us opportunities to iterate fast and keep the eco-system of products consistent.